Reviews
Patient feedback
At AccessGP, we are grateful to patients who take the time to share feedback about their experience with our private online GP service.
Our reviews reflect the type of support patients commonly seek from AccessGP, including private GP appointments, medical letters, prescription support, blood test advice, and clear clinical guidance when they need help quickly.
AccessGP is an online GP service for adults. Appointments are provided by video or telephone, with a focus on convenient access, professional clinical advice, and clear next steps.
Rated highly by patients on Google
AccessGP has received feedback from patients through our public Google Business Profile.
Rated 5.0 on Google
A selection of what our patients say.
I have been plagued with persistent facial dermatitis for over a year. At various times this presented as sore, cracked, sometimes bleeding dry lips, swelling of the lips and raised areas adjacent to the corners of the mouth. The whole area was red and inflamed. Far worse was the itching, throbbing and very painful soreness. Over many months I tried a number of salves and balms but all to no avail. I was referred to the dermatology department of a local hospital and over the course of a year I had five consultations. A punch biopsy confirmed a staph aureus infection which took two courses of antibiotics to clear, but nothing was done about the underlying dermatitis except hydrocortisone, which made it worse. All in all I felt forsaken and disregarded. In desperation I searched online and came across AccessGP. I bless that day. After just two consultations with their skin specialist my skin is, as near as damn it, back to normal. I am overjoyed. The specialist prescribed a short strategic course of medication plus guidance on application, with the aim of completely reinstating my skin structure on a fundamental level. I have also received advice on how to protect and maintain my skin long term. I wish I had consulted AccessGP all those months ago. They are professional, knowledgeable and their systems are super efficient. I can’t emphasise how strongly I recommend AccessGP.
After a lengthy process with my community GP, I decided to take steps to ensure I wasn’t waiting or battling for appointments and went online in search of a virtual GP. The AccessGP website is really user friendly and I was in touch with an online GP in no time. They really took the time to listen to my issue and were thorough in making sure the tests needed were organised, and followed up quickly to fit around my busy schedule. It really felt like a traditional family GP but with all the benefits of modern tools. I even got physiotherapy exercises to do at home to help with my condition. I’m so glad I finally have both the answers and the tools to manage my condition, and I can’t believe how cost effective the service is, as I always thought I probably couldn’t afford private care. 5 star service and a care provider I can trust.
Easy to fix an appointment, the doctor was very nice and well prepared. He helped me with choosing a medication and gave me advice regarding another health issue. He also checked on me the day after.
I approached AccessGP to quicken up an MRI referral after many frustrating delays within the NHS. I booked the consult online for the same evening with Dr Hussain. I admit I felt cynical and didn’t know what to expect. I needn’t have worried. He was thorough and very knowledgeable about the injury and the referral process, and clearly cared about the impact on my day to day life. He sent off the referral during our consult and issued a generic referral letter just in case. I was actually heard rather than just listened to, and the admin was so quick. I would definitely use again and recommend to others. A very big thank you.
Really good service. I booked an appointment to obtain a doctor’s letter for a job application, where I was not having any luck with my NHS GP. Really well priced at £55, with an NHS letter costing £40. The GP was very friendly and helpful, completing the requested letter within an hour of the appointment and sending it over to me. I wish I had known about this option sooner.
For the first time ever, I felt like a doctor really cared and wanted to help. They were very patient and answered all of my questions. I didn’t feel rushed at all. They immediately set up a referral appointment for the next day. I am not used to things moving along so quickly. I am very grateful. Thank you.
My wife consulted with Dr Hussain who was extremely professional and knowledgeable. The whole process was simple to use and free of any technical glitches. I will thoroughly recommend using them again.
We were able to book a same day virtual appointment with Dr Hussain. He was very professional and helpful, gave useful advice, and offered a follow-up call the next day. The service was fantastic and we highly recommend AccessGP.
10/10 recommend! Dr Zamiel Hussain is truly an exceptional GP and one of the most kind, understanding and patient doctors I have ever come across. What really sets him apart is how genuinely he listens. He doesn’t rush you or make you feel like just another patient. I felt completely heard, respected and supported throughout. His calm, reassuring manner takes away so much of the stress that comes with health concerns.
If you’re a tourist visiting the UK and forgot to bring your daily medication, this is the right place. I booked an appointment, got a call from AccessGP, spoke with the very kind and understanding Dr Zamiel, and received my prescription via SMS and email. It was valid at any pharmacy. AccessGP literally saved my trip! 10/10 service, although I’d still recommend checking twice that you have packed your medicine before your next flight.
Excellent experience with AccessGP! The appointment was quick, with no unnecessary waiting time, and the consultation was handled in a very professional manner. The doctor was kind, attentive, and took the time to listen carefully to all my concerns, clearly explaining the next steps. I felt taken seriously and well cared for. I would confidently recommend AccessGP to anyone looking for an efficient and high-quality medical service.
I had a consultation with Dr Zamiel and was very impressed. He was professional, attentive, and took the time to thoroughly explain everything in a clear and reassuring way. I felt heard and well cared for throughout. Highly recommended.
Dr Hussain was so caring and knowledgeable, everything one would hope for in a doctor. A series of experiences over a number of years had given me a lot of fear around accessing medical care, but he listened to me and advised me in a way I haven’t experienced before as a woman patient. I also got an appointment within an hour! I would recommend this service to my friends.
Asked a very specific set of questions regarding medication for a family member who is visiting from overseas. Fantastic service that was quick, respectful and they gave everything we were hoping for! Great service.
Dr Zamiel Hussain has been incredibly supportive and helpful throughout my treatment. He listens with care, understands my concerns, and provides clear guidance. I’m truly grateful for his help and highly recommend him.
Professional, compassionate care. Diagnosed my need for antibiotics quickly and emailed me a digital prescription that I could bring to any pharmacy before my call ended. I’m a US physician on vacation in the UK and I highly recommend this service.
Dr Hussain is an excellent doctor. He is professional, empathetic, kind, and listens to everything you need to say. The service is very straightforward and efficient. You can book at any time that works for you, same day. Booking a blood test and collecting a prescription is also very simple. I will definitely be using this service again.
AccessGP was a positive experience. The whole process was prompt and efficient. Dr Hussain was fantastic. He listened to my mother’s issues and queries and was kind and considerate with his responses. He was reassuring and made sure we understood everything that was said. My mother felt listened to, and that is already a great start when visiting a doctor. After collecting the prescription we were contacted to make sure all went smoothly. I would highly recommend AccessGP and Dr Hussain.
Really easy to book, got a same day appointment and was able to get the antibiotics which I really needed to fight an infection affecting my voice.
Dr Hussain was great. He listened to my symptoms, was understanding, and I was completely clear about the next steps I needed to take. Really recommend.
Very clear and efficient service. Easy to use, professional and courteous clinician, clear diagnosis and effective remedy. Ideal for my needs.
This is a wonderful service. The doctor who called was very kind and listened to me. He was able to help me get a prescription right away. A great service when one is in a foreign country. Much appreciated!
The thought of sitting for hours in A&E made me just as sick as I am already feeling. Booked an appointment with Dr Hussain. Took 15 minutes and I had a call. I can take a script to my pharmacy in the morning. Going to be using them in future! Thank you so much. Tammy
Could not recommend Dr Hussain more. Helpful and caring throughout my illness, with quick advice and appointments the same day when needed.
Great experience! Booked and spoken to that night. The GP listened to my symptoms and talked about possible treatments. I did not feel rushed and I felt he genuinely cared. Would highly recommend and I would use this service again.
Fast, accurate information and help. The process was not rushed, the doctor listened to me, and there was no prescription charge either, just the medication charge at the pharmacy. Highly recommended.
Excellent service, easy to arrange, helpful GP, had the script to replace the medication I’d left at home in under 10 minutes. Thank you Dr Zamiel Hussain!
Really happy with my experience with Dr Hussain. He listened to my issues and came up with a plan, and he’s also been checking in that all is ok. I would use him again and recommend to all.
I had a really positive experience. The person I spoke with was very polite and genuinely empathetic. He took the time to address all of my concerns, making sure I felt heard. Extremely accommodating and easy to talk to throughout.
Amazing service. Easy to book on a day and time that suited, including Sunday. Called on time, came across caring and understanding of my situation. Gave me a follow up call to confirm I had received the letter he took time to write for me. Turnaround from appointment to letter was less than 45 minutes. Would highly recommend.
An excellent same day response from a doctor who listened, advised and provided a clear pathway for follow up contact. Thank you.
As an international student, AccessGP really helped me out and provided great support!
As a traveller from Australia who fell ill in the UK, Dr Hussain was very considerate of my needs and explained the process very well. He had such a friendly and caring manner and even followed up to see how I got on. Definitely recommend for the traveller!
AccessGP is a convenient and easy-to-use service. Booking was quick, and I was able to speak to a doctor without long wait times. The GP was professional, listened carefully, and gave clear advice. Overall, a reliable option for quick medical support from home.
Kind, professional, empathetic GP, a good listener and very caring. I so needed that support. And he phoned me at least 3 times to check how I was. Very impressive work by Dr Hussain.
Dr Zamiel Hussain is a wonderful doctor. He is incredibly brilliant and kind, taking the time to understand my difficulties and provide professional guidance. A perfect 10/10!
Kind GP, who shows genuine empathy and helps create realistic plans for management. Thank you very much!
A really caring and thorough doctor. I would definitely use again.
Very reliable and efficient.
Was able to get a prescription written quick and easy, even as an American. The prescription was filled online and delivered the next day. I definitely recommend for anyone traveling.
Great service, very responsive, friendly, and professional. I would highly recommend AccessGP.
I opted for AccessGP for my dad who was visiting the UK and had misplaced one of his regular medications. The whole experience was very straightforward, from booking to consultation to collecting the medications. Dr Hussain was very professional throughout. Thanks for making this whole process stress free.
Dr Hussain goes out of his way to ensure that patient experience is seamless and of the highest standard possible. I cannot recommend AccessGP enough and really value their care and services.
Dr Zamiel is amazing! I have never felt more heard by a healthcare provider. He took the time to explain my condition in detail, answered all my questions, and never made me feel rushed. Highly recommended!
Excellent and very quick service provided by Dr Zamiel Hussain and the team at AccessGP today. I required 2 private letters which were written much quicker and cheaper than my usual GP was able to provide. I highly recommend AccessGP and would use them again.
Dr Hussain was compassionately engaged and committed an enormous amount of his own time into the appointment. Greatly appreciated.
Reviews shown above are taken from AccessGP’s public Google Business Profile. The wording and star ratings displayed in the widget are provided through Google review content.
Why patients choose AccessGP
Patients use AccessGP when they want timely access to a private GP without needing to wait for a routine appointment elsewhere.
Common reasons patients book with us include:
- speaking to a GP about a new or ongoing health concern
- requesting a private medical letter
- discussing medication or prescription support
- arranging or reviewing private blood tests
- getting advice before travelling
- seeking reassurance and clear next steps
- accessing care outside standard working hours where available
AccessGP is not a replacement for emergency care. If symptoms are severe, urgent, or potentially life-threatening, patients should use NHS 111, 999, or attend an Emergency Department as appropriate.
Our consultations are provided by GMC-registered doctors working within GMC guidance and established clinical governance standards.
Feedback about private GP appointments
Many patients tell us they value being able to speak to a GP at a convenient time, especially when they need prompt advice or are struggling to arrange an appointment elsewhere.
Our consultations are designed to be clear, focused and clinically appropriate. Where we can help, we will explain the options available. Where a concern needs urgent, in-person, specialist or NHS follow-up, we will say so clearly.
Feedback about medical letters
AccessGP provides private GP letters where appropriate following consultation. This may include factual medical letters for work, travel, university, fitness-to-work queries, or other administrative purposes.
We take a careful and clinically responsible approach. A GP letter from AccessGP is based on the information available during consultation and any supporting evidence provided. We do not guarantee that a third party will accept a letter, but we aim to make our wording clear, factual and professional.
Feedback about prescriptions and medication support
Patients also contact AccessGP for help with medication queries, short-term prescription requests, and advice about ongoing treatment.
Prescribing is always subject to clinical assessment. AccessGP does not prescribe controlled drugs and may decline a prescription request if it is not safe, appropriate, or suitable for remote care.
Where medication can be issued safely, we aim to make the process straightforward and explain any important safety-netting advice.
Feedback about blood tests
AccessGP offers private blood test services with GP input. Patients may book blood tests to check general health markers, investigate symptoms, monitor certain risk factors, or better understand their health. All blood test packages include a FREE GP follow up consultation.
Blood tests are most useful when interpreted in context. AccessGP can help patients choose an appropriate profile, review results, and understand whether further action or follow-up is needed.
Our approach to patient care
Every AccessGP consultation is guided by the same principles to provide safe and effective care:
- listen carefully
- give clear advice
- stay within safe clinical boundaries and guidance
- explain when further assessment is needed
- provide practical next steps
- communicate in a professional and supportive way
As an online GP service, there are some situations where remote care is not suitable. In those cases, we will advise patients to seek urgent care, in-person assessment, or follow-up with their NHS GP or specialist team.
I am genuinely grateful to every patient who has taken the time to leave AccessGP a review.
When I started AccessGP, the aim was simple: to make it easier for adults to speak to a GP when they needed clear, safe and practical medical advice. Every review helps us understand what patients value, where the service is working well, and how we can continue improving.
As a doctor-led service, we take feedback seriously. Positive reviews are encouraging, but they are also a reminder of the responsibility that comes with providing private healthcare online. We will always aim to be honest about what we can help with, clear about when remote care is not suitable, and careful in the advice we give.
Thank you for trusting AccessGP with your care.

Dr Zamiel Hussain
Founder and Lead GP, AccessGP
Page purpose and updates
This page is intended as summary of AccessGP’s feedback from patients. It is reviewed periodically and updated to reflect any material changes.
Related AccessGP Links
Updated June 2026
